Information Technology Service Management (ITSM) is a set of workflows and tools to develop, deliver, and manage IT services. ITSM is used to handle incidents, service requests, problems, and changes—all of which are typically linked through an ITSM platform, such as ServiceNow. (https://crossfuze.com/servicenow/what-is-servicenow/itsm/)
Turbonomic integrates with ServiceNow so actions it generates can be recorded, approved, and tracked in ServiceNow work flows. Further, Turbonomic users can create schedules for executing approved actions during user-defined maintenance windows.